Your terms and conditions

These terms and conditions govern sales on the site www.editions-coupdepouce.com.
By placing and submitting an order on the site Editions Coup de Pouce, the buyer will be taken to have unreservedly accepted all of these terms and conditions of sale.

Article 1 - Identifying Editions

Editions Coup de Pouce
BP40021
95410 GROSLAY

For all information, questions or advice, our Customer Support can be contacted

by writing to our head office (address above)
email : contact@editions-coupdepouce.com

Article 2 - Product Prices

Product prices are given in euros excluding VAT and flat-rate contribution for the cost of processing and shipping the order. Prices are subject to change at any time. Promotional offers are subject to availability. Products are invoiced at the prices shown (that is to say displayed on the site) at the time the buyer places the order.

Article 3 - Shipping

Shipping costs are detailed in the order summary and are dependent on the chosen carrier. For each order, a flat fee in euros will be requested which covers port and order processing fees. Participation depends on the country of destination, which is the same regardless of the number of goods being ordered for shipment to metropolitan France, overseas territories and Europe. If you choose to have the shipment sent via Colissimo or GLS, net charges for these services will apply.

Article 4 - Orders

The site Editions Coup de Pouce allows you to place and confirm your order online by credit card or via a PayPal account. Our site offers a secure online payment system. We use the payment method MERC@NET offered by BNP Paribas. Securing the remote payment system using the MERC@NET service is based on the use of SSL (Secure Socket Layers) encryption and data transfer over the Internet. After each transaction, our Customer Services will send you confirmation of your order by email. The information you provide in your customer account will be submitted at the time the order is placed. Editions Coup de Pouce shall not be responsible for errors in either selecting products or the address of the recipient.

A bill setting out details of the order and postage will be available in your account.

Article 5 - Availability and delivery of products

Editions Coup de Pouce undertakes to deliver the items ordered via the Internet as soon as possible. In the event of a temporary shortage of stock or a technical problem which is not attributable to Editions Coup de Pouce, there may be a delay in dispatching the item. In this case, we will email you the expected shipping time. If this lasts more than 30 days, we will offer you a refund of your order or offer to send a substitute. In case of all or part of your order being unavailable, a refund or a replacement product will be sent. Editions Coup de Pouce is committed to providing you with quality products. If an item is found to be defective, we undertake to exchange it as soon as possible. You have a period of 10 days from the date of shipment by us (the date of the postmark) to return the item in its original packaging.

Article 6 - Cancellation period

You have a period of 10 days from the date of shipment by us (the date of the postmark) to return the unused product in its original packaging. In this case and after verifying that the product has not been used, we will refund the product. The shipping cost will be your responsibility.

Article 7 - Protection of personal information

As part of protecting your privacy, we only request information from you which is essential to process your order. On the site, you will be advised of the compulsory nature of the transmission of such personal data. Under the Data Protection Act of 6 January 1978, you have a right to access and rectify information which concerns you. To exercise this right, simply contact our customer services by email. Once you become a client of our company, you are likely to receive offers for products similar to those you have ordered.

Article 8 - Liability

The products we offer are described and presented with the greatest possible accuracy. Photographs and text are shown for information purposes and are not contractual. Accordingly, Editions Coup de Pouce shall not be liable in case of an error in the illustration of these products. Editions Coup de Pouce disclaims all responsibility for the contents of external sites whose links appear on this site. Editions Coup de Pouce cannot be held liable for breach of contract in the event of force majeure, disruption or strikes affecting postal services and means of communication.

Article 9 - Applicable law

All provisions in these terms and conditions, as well as all sales transactions referred to therein are governed by French law. In case of dispute, the parties will attempt to reach an amicable agreement. Otherwise, the Commercial Court of Pontoise shall have exclusive competence.